Cloud-based (VoIP*) phone systems use Interactive Voice Response, or IVR. This also means having a real person answer the phone is no longer required, which is a real plus for many companies. It also means the auto-attendant function is answering every phone call, so the voice quality and clarity of message on the auto-attendant is extremely important. The auto-attendant introduces the caller to your company or organization, provides critically important navigation options, can state your physical address, whatever you deem to be most important. *Voice Over Internet Protocol
Of course all phone callers want to speak to the person or the department they seek as quickly as possible. The auto attendant is the first step in the process, and is also the distribution point / routing for all incoming calls. The information given to the caller, the pleasantness of the voice, and how you route/guide the caller, has never been more important. MacDonald Audio provides IVR professional recordings for any portion of VoIP based phone systems including auto-attendant audio, voice mail, night answer, and more.
Services include: