Sometimes “hold” happens. And when it does, the opportunity avails itself to promote key aspects of your business. Survey after survey shows that callers prefer customized on-hold-messaging content over silence or music only. With customized on-hold-messaging from MacDonald Audio, your business will receive:
Six customized messages:
Each message (typically 20 to 25 seconds long) has a specific focus. Promote your products and services, mission statement, hours/location, website/social media, special offers, or anything you desire.
Two audio productions per year:
Audio productions are recorded, mixed, and mastered in MacDonald Audio’s state-of-the art audio production studios. Our voiceover and engineering team boasts over 50 years of experience in the radio and television industries.
One customized holiday audio production:
Feeling festive? Get into the spirit of the season with a customized holiday audio production featuring a wide variety of holiday music and greeting styles.
Music:
The accompanying background music of your on-hold-messaging is crucial; the style/mood needs to fit your business and the respective message. Culled from our massive library, we offer thousands of background music beds – available in just about every style imaginable. All music licensing and royalties are covered by MacDonald Audio.
Messaging hardware, installation, & support/VoIP:
We use only American-made, commercial-grade digital messaging hardware (which connects to your telephone system and feeds your on-hold circuit). Professional installation service is provided by certified technicians. In addition, hardware support and, if needed, replacement is also part of our package. Support via phone and email is available Monday through Friday from 7am to 5pm. On-hold-messaging productions specifically designed for VoIP-based applications is yet another area of our expertise.
On-Hold-Messaging Benefits
There are many benefits of having customized on-hold-messaging on your telephone system.